Returns and Refund Policy
Overview
All sales are final unless explicitly stated otherwise. This policy is designed to provide clarity and transparency for our customers. Due to the nature of our products and services, we do not offer refunds except in specific circumstances outlined below.
Digital Products (eBooks and Memberships)
No Refunds: All purchases of eBooks and membership subscriptions are final. Once a digital product is purchased and accessed, or a membership is activated, no refunds or exchanges will be provided.
Reason: Digital products are non-returnable due to their intangible nature and immediate accessibility. Membership services begin upon purchase, and access cannot be revoked or reversed.
Used Equipment
No Refunds: All sales of used equipment from our shop are final. We do not accept returns or offer refunds for used equipment.
Reason: Used equipment cannot be resold due to its condition, prior use, or customization, and we are unable to verify its state after purchase.
Exceptions
Defective Digital Products: If an eBook or digital content is inaccessible or defective (e.g., corrupted file or download failure), customers must contact customer support within 30 days of purchase. We will provide a replacement or alternative access method at our discretion.
Equipment Non-Delivery: If used equipment is not delivered due to an error on our part, customers must notify us within 30 days of the expected delivery date. We will investigate and, if confirmed, provide a replacement or store credit at our discretion.
Unauthorized Transactions: If you believe a purchase was made fraudulently or without authorization, contact us immediately. We will investigate and comply with applicable laws and card issuer policies to resolve the issue.
Chargeback Policy
Chargeback Disputes: Initiating a chargeback without first contacting our customer support team violates this policy. We reserve the right to contest chargebacks and provide evidence of this policy, purchase agreements, and delivery confirmations (where applicable).
Customer Responsibility: Customers are responsible for understanding this return policy before making a purchase. By completing a purchase, you agree to these terms.
Resolution Process: If you have an issue with a purchase, contact our customer support team at info@godfatherofbodybuilding.com before initiating a chargeback. We will work to resolve the issue in accordance with this policy.
Contact Us
For any questions or concerns about this policy, please reach out to our customer support team at support@godfatherofbodybuilding.com. We aim to address all inquiries promptly and fairly.